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Policies

Privacy

This privacy policy (“Privacy Policy”) applies to personal data that we collect from you as a user of this Site or as a membership applicant, member or customer (“you” or “your” being interpreted accordingly). It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation (“GDPR”) which will become applicable to us and you as of 25 May 2018.

‘Personal data’ as used in this Privacy Policy means any information that relates to you from which you can be identified.

By using our Site or submitting your personal data you are taken to accept the terms of this Privacy Policy, so please read it carefully.

Return and refund policy

JOURNEY OF OBJECTS PRIVATE LIMITED, a company which is duly incorporated under the provisions of Companies Act 2013 and having its registered office at Shop No. 44, Khatau Building, 30 Bank Street, Kala Ghoda, Fort, Mumbai - 400 001, Maharashtra, India.

Journey of Objects (“Journey of Objects”, “We”, “Our”) is the digital arm of Object, a narrative journalism magazine focused on fashion, culture, and society. We offer retail experience showcasing Indian designers and artisans from deep inside India’s craft belt. Journey of Object is managing and operating the website www.journeyofobjects.com (our “Site” or “Sites”) through which it inter alia, offers facility for online sale and purchase of a diverse range of Products including Fashion, Clothing, Accessories, Home décor, Home Apparels and other Products listed on the Platforms from time to time (“Product”) to the users of the Platforms (“User” or “Users” or “you” or “your”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in returning, cancelling the Product that you have ordered/booked and can rely on us as your preferred shopping destination. Any cancellation of order or exchange of Product by you are subject to the terms and conditions set out under this Policy.

1. Applicability of policy

1.1 By agreeing to use the Platforms and/or initiating a request for purchase of Product(s) on any of the Platform, you agree to be bound by the terms contained in this Policy without modification.

1.2 Journey of Objects reserves the right to alter and enforce this Policy at any time without having to serve a prior notice to the User.

2. Terms for cancellation, exchange, return and refund of orders

Period for return / exchange

The Return and Exchange must be in compliance with the Return Policy associated with the Product. In general, Product should be returned within 3 days of delivery.

Cancellation of order

You can cancel an order within 24 hours of placing an order by sharing an email to our customer support team at customercare@journeyofobjects.com with reason of cancelling the order.

In such cases, the order will be cancelled, and the credit note will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Conditions for return of product

You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

  • i. The Product has not been worn, washed, altered, cleaned or tampered.
  • ii. There is no foul odour, perfume, stains, dents, scratches, tears or any form of damage or defect on the Product.
  • iii. Product returned should be in unused, undamaged, unwashed and in a saleable condition.
  • iv. The price tag, brand tags, original packaging material including brand boxes (“Essentials”) accompanying Product is intact and not altered, damaged or discarded by you.
  • v. Product returned without the original security tag, or a damaged security tag, may result in a delayed of issue of credit note or may not qualify for an issue of credit note.
  • vi. Return is being initiated against the order under which it was bought and from the same order number/barcode of the Product matches our records.
  • vii. The Product(s) if bought as a set should be exchanged as the complete set.
  • viii. Subject to the terms of this Policy, we also accept partial returns wherein User can raise a return request for one or all Product except in case of Product which is bought in set against the same order number.
  • ix. The gifts accompanying the purchased Product should also be returned and should not show signs of being used, washed, or defect.

We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and we shall not be liable for returning the Product and shall not take any liability of the same.

Return shipping process

In case of damaged claims, such as those exhibiting Shipping damage, Manufacturing defect, Incorrect item received, Stains or Marks, Torn or Ribbed fabric. User is required to submit pictures of the damaged Product within 24 hours of delivery before authorization for return can be granted. Subsequent to the collection, approval, and inspection of the Product, the initiation of the refund in form of credit note shall commence.

Refunds

  • a. Refunds refer to reimbursements provided in the form of credit notes which can be used during future purchases will be valid for a period of 6 months from the date of issuance. (Hereinafter referred to a “Refund”).
  • b. Refund in case of cancellation we process the Refund within 24-48 business hours after receiving the cancellation request.
  • c. In case of a return/refund, we process the refund once the Product have been received and verified at our warehouse.
  • d. The Refund in form of credit note will be processed within 7-10 days of us receiving the Product once the Product have been received and verified at our warehouse. It may take 1-2 business days for the credit note to reflect in your account.
  • e. Discount Coupon once applied will not be Refundable.
  • f. If a Product is returned without the Essentials, it will not be accepted for return and will be returned to you. If the logistics partner validates the same at your door, he may refuse to pick up the Product because these are required details to be shipped along with the Product.
  • g. We shall make all reasonable attempts to keep the User apprised of the status of Return through updates shared on the User’s account on the Platforms, registered mobile number and registered email address.
  • h. We disclaim all liabilities that may arise on account of failure to keep the User apprised of the status of the refund due to any technical reason beyond our control.
  • i. The Return period shall be subject to automatic extension in the event of a system or information technology failure that is beyond our control. The user shall not hold us liable for such occurrences.

Exchange of product

You may initiate the request for exchange of the Product within 3 days of delivery if the Product delivered is of different fit and/or size than the fit and/or size of Product that was ordered. The Product will be exchanged with same Product of different size.

Process for raising return / exchange request

The process for initiating the process for raising a Return / Refund / Exchange request is as follows:

  • a. To initiate a return request, please send an email to customercare@journeyofobjects.com along with photographic proof of the item and the order number.
  • b. The return request must be raised with us within 3 days from the date you receive your parcel.
  • c. Package the items you wish to return in bag or box, the one you received your Product in.
  • d. Our logistic partner will collect the parcel from the delivery address.
  • e. Once we have received your return shipment, we will send you an email confirming receipt of the Product.

3. Customer support

Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:

Contact details

Customer Service Desk
E-mail id: customercare@journeyofobjects.com
Phone: +91 7045155000
Contact Days: Monday to Saturday (8:00 a.m. to 10:00 p.m.)
Sunday (10.00 a.m. to 7.00 p.m.)
Operational Address: 30, G Vaidya Road, Khatau Building, Kala Ghoda, Fort, Mumbai - 400001